Refund policy

Effective Date: October 6, 2026

At Kelehy, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returning eligible items and requesting a refund.

30-Day Return Policy

We accept eligible return requests within 30 days of receiving your order.

To qualify for a return, the item must be:

  • Unused, unworn, and unwashed

  • In the same condition in which it was received

  • Returned with original tags and packaging where applicable

  • Accompanied by proof of purchase or your order information

Items that do not meet these conditions may not be eligible for a return.

How to Request a Return

Before returning an item, please contact us at info@kelehy.com and provide:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

We will provide return instructions after reviewing your request.

Please do not send returns to our business address unless we specifically confirm that address as the return destination.

Return Shipping

For eligible returns due to a change of mind, incorrect size selection, or other customer preference, return shipping costs may be the customer's responsibility where permitted by applicable law.

If you receive an item that is damaged, defective, or incorrect, please contact us so we can review the issue and provide an appropriate solution. Where required by applicable law, Kelehy will be responsible for reasonable return costs associated with defective or incorrectly supplied goods.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at info@kelehy.com with your order number and relevant photos.

We will review the issue and, where appropriate, arrange a replacement, refund, or other remedy.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items returned more than 30 days after delivery, except where required by law

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items without required tags or original packaging where this affects their resale condition

  • Certain personal or hygiene-sensitive products once opened or used, where permitted by law

  • Items specifically identified as non-returnable where permitted by applicable law

This does not limit any rights you may have regarding defective, damaged, or incorrectly supplied products.

Exchanges

If you would like a different size, color, or product, please contact us at info@kelehy.com.

Exchange availability depends on current inventory. In some cases, the most efficient option may be to return the eligible item and place a new order.

Refunds

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

After a refund is issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Original Shipping Charges

Original shipping charges may not be refundable for voluntary or change-of-mind returns unless otherwise required by applicable law.

If an order was incorrect, defective, or damaged due to an issue for which Kelehy is responsible, applicable shipping charges will be handled in accordance with applicable law.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at info@kelehy.com.

We cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.

Lost or Missing Refunds

If you have received confirmation that a refund was issued but have not yet received the funds, please first check with your bank, card issuer, or payment provider.

If the refund still cannot be located, contact us and include your order number so we can review the transaction.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Us

For questions about returns, refunds, damaged products, or your order, please contact:

Kelehy
413 JONES AVE
WAYNESBORO, GA 30830
United States

Phone: +1 478-270-1555
Email: info@kelehy.com